Elasticsearch, Logstash, and Kibana appreciate the advantage of acquiring vivid and valuable communities. You might have our assurance of higher-quality support and one source of reality as an Elasticsearch Assistance purchaser, however the Elastic community will also be a handy source for you when you will need it.
If you are in cost-free demo, you can also be suitable to find the Elasticsearch Support Standard stage support for as long as the trial is Lively.
The most crucial aim of support is to make certain your deployment shows a inexperienced status and is offered. There's no confirmed Preliminary or ongoing reaction time, but we do attempt to interact on each situation inside of a few enterprise times.
Through the Elasticsearch Service Console: Go to the Support web site or choose the support icon, that looks just like a lifetime preserver, on any web site from the console. Contact us by e mail: [email protected]
Get in contact Why Instaclustr Unmatched encounter Our support workforce has comprehensive familiarity with Elasticsearch’s technical specifics and operational nuances. Our managed assistance pedigree and wide customer base ensures that we possess the working experience to fit any purchaser environment. It’s what we do daily On a regular basis, we produce mission significant, higher functionality, and usually-on details answers for our prospects. Our corporation is centered on the operational performance of Elasticsearch and complementary open source info layer technologies. Devoted crew Elasticsearch support staff is designed up of focused engineers and Elasticsearch experts with in depth operational expertise. We've got the opportunity to support keep your clusters running efficiently and efficiently under different ailments and use cases Unmatched expertise Our support crew has considerable knowledge of Elasticsearch’s complex information and operational nuances.
For anyone who is on an Elasticsearch Services Regular membership therefore you are interested in moving to Gold or Platinum support, be sure to Speak to us. We also suggest that you simply browse our best methods guidebook for obtaining the most out of the support knowledge:
Our managed service pedigree and wide client foundation makes certain that we contain the encounter to fit any customer setting. It’s what we do every day Every day, we supply mission critical, superior efficiency, and constantly-on facts alternatives for our buyers. Our enterprise is focused on the operational general performance of Elasticsearch and complementary open up supply facts layer technologies. Focused group Elasticsearch support team is created up of dedicated engineers and Elasticsearch professionals with considerable operational working experience. We've the chance to assist maintain your clusters working proficiently and successfully underneath various disorders and use scenarios Spin up a cluster in minutes Totally free Demo
When you have any technological questions that are not for our Support workforce, hop on our Elastic Neighborhood message boards and obtain solutions from the professionals in the Local community, such as men and women from Elastic.
If you contact us by e mail, you should use the e-mail handle that you simply registered with, in order that we can help you much more rapidly.
Explain Elasticsearch support the situation. Contain any relevant details, which include error messages you encountered, dates and situations when the trouble transpired, or the rest you're thinking that is likely to be beneficial.
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In search of crisis Elasticsearch support? Are you presently possessing operational concerns with all your self-managed Elasticsearch cluster in manufacturing surroundings?
By e mail: [email protected]. For those who Get in touch with us by e-mail, be sure to use the e-mail address that you registered with, making sure that we will help you much more promptly. If you're using a distribution record as your registered e-mail, You can even sign-up a next e-mail tackle with us.
These subscription concentrations give assured reaction periods for support problems, better support protection hours, and support contacts at Elastic. In addition it involves support for how-to and progress queries. The exact support protection is determined by your subscription stage.
Elasticsearch, Logstash, and Kibana take pleasure in the good thing about possessing vivid and beneficial communities. You have our assurance of significant-good quality support and one source of truth of the matter as an Elastic Cloud consumer, nevertheless the Elastic Group can even be a handy useful resource for you personally when you will need it.
With the release of The brand new Support Portal, even In case you have an existing account, you could be prompted to update your password.
To learn more, Examine High quality Support Services Coverage. For anyone who is on a Standard membership, and you also have an interest in upgrading your support stage, be sure to Make contact with us. We also recommend that you just browse our best methods information for receiving the most out within your support encounter:
Lots of people sell support and after that don’t walk the stroll. Like a pure open up supply corporation, we can easily only differentiate on value and support, and we care deeply about keeping good support and solving our clients’ difficulties quickly.
Being an Elasticsearch Support client, you are going to obtain an e-mail with Directions how you can log in into the Support Portal, where you can track each current and archived cases.
Just open up a case to let us know the name and electronic mail handle you desire to to get additional. When opening a situation, There are some things you can perform to receive support more rapidly: